Texas workforce Commission

Preventing Fraud

The Texas Workforce Commission (TWC) is working to prevent fraud and protect employers from chargebacks but, they need your help. When you receive a claim notice from TWC, especially if the employee is working normal hours or if you do not recognize the filer, respond to it as soon as possible.

What should you do if you receive a notice from TWC for an employee who is working full time or a filer you do not recognize?

This is fraud. Report this notice to TWC as soon as possible. Waiting to report or not reporting fraud could cost your business and negatively impact charges to your business on future unemployment claims.

Please note that if your employee’s hours have been reduced, they may have filed a valid claim for partial unemployment even though still employed.

What should you do if you suspect fraud?

Report to TWC as soon as possible.

What happens if you do not report fraudulent claims?

Failure to respond to or report fraudulent claims in a timely manor may cost your business and negatively impact charges to your business on future unemployment claims.

How do you report potential fraud to TWC?

Website

Respond to the Notice of Application for Unemployment Benefits
- Log on to TWC’s Employer Response application to submit your response using the individual’s SSN and unique Access Key printed on the form.
- If unable to submit the Notice using the Employer Response application, upload the document using our online UI Submission Upload-Employers only portal.
Respond to the Notice of Maximum Potential Chargeback,
- Log on to the Employer Benefits Services portal https://twc.texas.gov/businesses/employer-benefits-services, and navigate to the “Other Services Information” page.

Mail

Complete the form with the employee’s information, such as “Still Working” or “Reduced hours”.
Mail the form to the return address listed in the top left corner of the form.

Protect your business, report potential fraud.

Find more information about Reporting Fraud and Identity Theft.